At Artisan Furniture Australia, we proudly offer bespoke services to cater to your unique design requirements. Our customisation process is available in two levels, with all services aligned with our core values of craftsmanship, sustainability, and transparency.
Level 1 – Modification of Existing Designs
This is the most basic form of bespoke service. It involves minor customizations to an existing Artisan Furniture item. Examples include:
- Changing knobs or handles
- Altering the wood finish (e.g., darker/lighter stain)
- Replacing fabric upholstery with a different fabric
Ownership: Design rights remain with Artisan Furniture. Delivery Commitment: You will be expected to take delivery of the customised product as soon as it arrives in Australia.
Level 2 – Full Custom Design
This level allows you to create something completely new based on your own design drawing or concept sketch. This request must be substantially different from existing Artisan Furniture designs.
Ownership: Design rights remain with the customer, with full exclusivity. Feasibility: Final approval will be based on production capability.
Note: Artisan Furniture reserves the sole right to classify any design under Level 1 or Level 2.
Submitting a Bespoke Request
If you choose to modify the finish or upholstery fabric of your item, the pricing will be adjusted as follows, provided the design, size, accessories, configuration, and packaging remain unchanged:
- Finish Change: +7% price increase due to additional processing and production modifications.
- Fabric Change (excluding leather): +7% price increase for switching between fabric types (e.g., from velvet to tweed).
- Fabric to Leather: Case to case basis with no fixed guidelines.
- Leather to Fabric: Case to case basis with no fixed guidances.
Note: These bespoke pricing adjustments ensure that your customized piece meets our highest quality standards while accommodating the necessary modifications. Since each request requires additional resources and adjustments to our production process, these price changes reflect the complexity of customization while maintaining efficiency.
Standard bespoke delivery timeline: 8–16 weeks, depending on complexity.
Prices will be provided upon review and may vary by ±5% once the final product is ready.
Sketches can be provided upon request.
Disclaimer: Sketch dimensions are approximate and may differ slightly in final product due to handcrafted nature.
- Specifications: All product details must be shared with our team in full.
- Cancellation: No cancellations, refunds, alterations, or replacements are accepted for bespoke orders.
- Non-Refundable Deposit: All bespoke orders require a 100% non-refundable upfront payment.
- Picture Approval: We will share product images before dispatch.
- Payment Before Delivery: Full payment must be made before delivery. Failure to do so may result in forfeiture of the deposit.
If you choose to modify certain elements of a product, the following pricing adjustments apply:
- Finish Change: +7%
- Fabric Change (excluding leather): +7%
- Fabric to Leather: Priced on a case-by-case basis
- Leather to Fabric: Priced on a case-by-case basis
These pricing adjustments reflect the additional resources and craftsmanship required to produce your customised item.
For further details or assistance, please reach out to our Customer Services team.
